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Extra resources for Inside Intranets & Extranets: Knowledge Management and the Struggle for Power
Indeed the relationship between information technology and organisational change is a central concern in the field of information systems (Markus and Robey 1988) and remains a source of controversy. Jones (1999) comments that traditionally this controversy has been seen as a struggle between technological determinism (where technology shapes the forms of society and organisations) and social determinism (where cultural and social structural patterns determine the way in which technology is used in organisations).
G. Grint and Woolgar 1997) – in this approach the technical and social elements are seen as independent of each other and as Jones (1999: 291) points out, this theory ‘argues that the effective design of technologically-based work processes requires the simultaneous optimisation of both elements’. g. Orlikowski 1992) – this approach also recognises that there is a tight interplay between the social and the technical elements but argues that technology is ‘interpretively flexible’ and that there is a recursive relationship between users, technologies and the structural properties of the organisation.
An organisation cannot create knowledge without individuals. Organisational knowledge creation, therefore, should be understood in terms of a process that “organisationally” amplifies the knowledge created by individuals, and crystallises it as a part of the knowledge network of organisation’. This is the ontological dimension. The spiral model of knowledge creation referred to above thus embodies the relationship between the epistemological and ontological dimensions of knowledge creation (Nonaka 1994).